FAQs
Frequently asked questions
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You can get a special discount with a our offer coupons, at certain periods
You may cancel your booking, all you have to do is contact us through our contact form.
You can cancel until 20 days before arrival for full price minus bank transaction fees. You will be charged 50% of the total price if they cancel in the 20 days before arrival. If the guest doesn’t show up, they will be charged the total price of the reservation.
*A large portion of the underlying cost of payment processing is driven by fees assessed by banks and payment networks (like Visa and Mastercard). These networks set rules about which fees apply for refunded payments, and in many cases banks and card networks keep the entire upfront cost of a refunded transaction. For some regions and payment types, refunded payments also incur additional fees.
- Check-in from 15:00 to 23:30
- Check-out from 07:00 to 12:00
FAQs
Booking
Frequently asked questions about reservations.
You can book an apartment for up to 30 days.
You can cancel until 20 days before arrival for full price minus bank transaction fees. You will be charged 50% of the total price if they cancel in the 20 days before arrival. If the guest doesn’t show up, they will be charged the total price of the reservation.
*A large portion of the underlying cost of payment processing is driven by fees assessed by banks and payment networks (like Visa and Mastercard). These networks set rules about which fees apply for refunded payments, and in many cases banks and card networks keep the entire upfront cost of a refunded transaction. For some regions and payment types, refunded payments also incur additional fees.
FAQs
Apartments
Frequently asked questions about our apartments.
WiFi is available in all areas and is free of charge.
No extra beds are available.
- Smoking inside the apartment is not allowed.
- Pets are not allowed.
- Parties/events are not allowed.
- Check-in from 15:00 to 23:30
- Check-out from 07:00 to 12:00
FAQs
Payment
Frequently asked questions about payments.
Payment after stay is not an option currently.
We use Stripe payment system, which supports several card brands, from large global networks like Visa and Mastercard to local networks like Cartes Bancaires in France or Interac in Canada, including:
- American Express
- China UnionPay (CUP)
- Discover & Diners
- Japan Credit Bureau (JCB)
- Mastercard
- Visa
Our Contact
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Contact us to resolve any question you may have about your Holidays!